This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their journeys (for example, for refund purposes). How do I apply for an 18+ Student Oyster photocard? Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. The TfL Oyster and contactless app will request access to your camera. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. Bus – show your ticket and your 16-18 photocard to the bus driver when boarding and the conductor if requested. We may, for example, check that you still live in London, or whether hold another concessionary travel discount such as a Freedom Pass. The personal information we hold about you includes: 1. We take the privacy of our customers very seriously and a range of robust policies, processes and technical measures are in place to control and safeguard access to, and use of, personal information associated with Oyster data. Tag: oyster photocard contact number. We will only send you messages about TfL's offers and promotions if you have chosen to receive them and you can change your marketing preferences at any time. We may also use the outcome of our analysis to contact you with advice to touch in and out at the correct stages of a journey. These will be messages that are useful to know in relation to your 60+ Oyster photocard or the services that you use, and might include: We appreciate that you don't always want to be contacted in this way, so all our emails will include a hyperlink so you can opt out from receiving future service messages at any time. Your journey history 10. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: For the 'performance of a contract', for example: Most of the personal information we hold is provided by you when you apply for your 60+ Oyster photocard, or as part of the annual address check to verify that you continue to live in a London borough. You can see your journey history by signing into your web account or you can request a copy by calling Customer Services. For access to other personal information held by TfL about you please see Subject Access requests in Access your data. Some journey information is also stored on the Oyster card itself; this comprises the last eight journeys and related charges, up to three season tickets (generally the most recent three tickets, including future dated), and the last two incomplete journeys, if any. If you would like to close your Oyster Photocard web account, please contact Customer Services or contact our Privacy and Data Protection team. How do I apply for an 18+ Student Oyster photocard? We use your journey history, travel patterns, or frequently used stations as the basis for sending service messages. 23. From August 2020 affected customers will be asked to upload proof of their address to their TfL web account. Contact us if you have not received it within two weeks of applying. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. Where this is not possible at the time that the major update is implemented, a roadmap for compliance will be published. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. Under privacy and data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. How do I apply for an 18+ Student Oyster photocard? In some situations, we may also be required by law to disclose your personal data to the police or other enforcement, regulatory or Government body, upon a valid request to do so. Name, address, email address, telephone number 2. You can’t currently add Oyster photocards to this app. Scanned image of your passport details page (which includes your photograph and passport number) 6. The name of your educational establishment or training provider, student enrolment ID number, course dates 7. Alternatively you can enter the card details manually. We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. 5-10 year olds can travel free on all TfL and most National Rail services in London; 11-15 year olds can travel free on buses and trams and travel at half adult-rate on all other TfL services and most National Rail services in London If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. We have done this in order to prevent fraudulent use of the 60+ Oyster photocard scheme, and ensure it is only used by those eligible to do so. This is so that you can scan your payment card. This should not affect your ability to apply, however some features of this website will not be available to you. Forgotten your email address or password? If you phone us, your call may also be recorded for training and quality purposes. The personal information we hold about you includes: 1. Call recordings made when you contact Customer Services are kept for 6 months. Photograph 4. The same applies if you use your Oyster card on river services operated by other companies. We will never store the scanned pictures. OnLondon.co.uk exists to provide fair and thorough coverage … Your marketing and contact preferences 7. If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. P… If you are a part-time student and believe you qualify for an 18+ Student Oyster photocard, please contact your local campus Student Services team prior to submitting your application, by submitting an enquiry. The purpose of this type of profiling is to make sure that we send only information to people who will actually find it relevant and useful. We may contact the Post Office if there are concerns about the proof of eligibility provided at a particular branch. If you appeal against a penalty fare notice issued on a National Rail service and you state that you used your Oyster card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. You can contact the Data Protection Officer by email at dpo@tfl.gov.uk. Transport for London (TfL), its subsidiaries and service providers will use your personal information for the purposes of processing your feedback, providing you with a response, or the information or services you have requested, and the provision of travel related information On some occasions, we may need to share your information with associated organisations or their agents for these purposes. It also describes how long that information is kept for and the circumstances in which we might disclose it to a third party. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. To do this we provide them with journey data derived from our Oyster ticketing systems that has been processed, replacing data, where required, with alternative identifiers (pseudonyms) so that it isn't possible to identify an individual customer. How to claim a refund, or replace your Oyster card or season ticket. We will not use your proof of address for any other purpose. Bus & Tram Discount photocard. For example if you regularly use the Central Line, we might use this information to help decide that messages about service alterations on that line would be helpful for you to know. Your journey history 8. If a photocard has been sent out and TfL is satisfied that it has not been received, we will generally send another one free of charge. You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinate responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). We need your date of birth so we can confirm, as the web account holder, you're aged 18 or over. Online: Use our enquiry form. A major update for the Photocard website is planned for the near future. 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